Service
A, considerate after-sales service
(a), pre-sale
1. To provide customers a complete enterprise orientation, product samples and related technical information.
2.The objective is introduced to the customer the equipment performance, application and market prospects.
3.Through the market research and market information to customers, enhance customer confidence in investment.
4. To introduce clients to hollow machine molding technology development, want to be familiar with as soon as possible the customer products technology, characteristics of molding process, mold, and so on and so forth.
(b), sale
1. According to the market demand and customer investment capacity, assist the customers in the equipment, factory building and foundation design, auxiliary equipment configuration and process to develop, prepare inspection, etc.
2.The barrel type design and selection, the choose and buy of detection means and facilities, etc.
3.Raw materials, hydraulic oil, gear oil brand Suggestions, provide operators and technical personnel qualifications.
4.The business negotiation, payment terms, delivery time, mode of transportation and responsibility confirmation.
5.to provide customers with product formulation.
(c), customer service
1 free training operation and repair personnel, assist equipment installation, free debugging.
2 to assist customers to the barrel and inspection evidence.
3 three packs a period of one year, three packs of period lifetime is responsible for repair, spare parts at a discount to ensure long-term supply, personnel fare or repair the technical service fee shall be determined through negotiation between the.
4.24 hours to provide technical support services, key management personnel and technical personnel mobile phone 24 hours.
5 the end of equipment installation, water, electricity, gas in the circumstances, to ensure that the production of the barrel in the shortest time.
6 equipment used in the delivery of customer factory, for technical services or send repair, ensure arrive the spot within 72 hours, the fault does not exclude, service personnel do not work from the scene. For the customer required spare parts and production of conflict, priority to ensure that customer supply.
7 equipment delivery of customers, make regular visits, timely communication, feedback customer suggestions and requests.
B,the better technology services:
1, to help customers do the preliminary market research, equipment selection, plant design, equipment layout, equipment configuration and production process, inspection work.
2, to provide customers with the lowest cost, raw material formula and process of the greatest added value, assist the customers to produce the qualified product inspection requirements.
3, after sale service fast, timely, 24 hour service.
4, the implementation of turnkey projects.
5, to provide life-long repair service.